Just four years ago Axstores AB, one of Swedens leading retail chains were managing their IT support services using post-it notes, spead sheets and itil service desk case study other tools. Download the itil service desk case study full case studyQBranch"Our ITIL® service improvement programme underpinned with MSM saves us £500,000 a year. It allows you to track your assets and gives you a running history of everything that you have done. Called IT Infrastructure Library, ITIL for short, the library consists of a series of publications that describe a framework for delivering and managing IT services. says Christine Rose, director of global IT at Finisar, a computer hardware manufacturer that adopted ITIL in 2002. uk Marval Software Limited, Stone Lodge, Rothwell Grange, Rothwell Road, Kettering, Northamptonshire, England, NN16 8XF. The service desk improved service-level monitoring and service request processing, ensuring that everyone worked together as a service-delivery chain. Download the full case studyDXS InternationalDXS International embarks on service improvement journey with MSMDXS International are providers of clinical decision support solutions to the healthcare sector through the proprietary DXS Point of Care platform. Download the full case studyLand RegistryLand Registry win itSMF Service Management Team of the Year AwardThe IT Service Management Team of the Year Award was presented to long time Marval customer, Land Registry. ve identified [where we had problem] bottlenecks, and now the itil service desk case study total number of problems is going down. In the last three years, the company has grown extremely quickly and expects growth to continue. Adopting ITIL®, implementing MSM and establishing clear process and procedures has changed the focus within the IT department to understanding and delivering true customer service and not just a technical solution. DXS turned to Marval Africa and the itil service desk case study MSM Expert tool to provide the solution. They also monitor all safety issues that relate to itil service desk case study student transportation. It was identified that the ITIL approach met the needs of the business. Today, following the itil service desk case study adoption of MSM, Marvals integrated IT Service Management software solution, the support team have not only achieved award winning status, but are saving the business both money and a lot of headaches. Mead Westvaco: Run IT Like A Business Using ITILPosted by ITSM Community AdministratorSource: Ben Worthen CIO. The Trust is the main provider of acute hospital care for almost 500,000 people from Shropshire, Telford Wrekin and Mid Wales. faces huge coordination issues if it is to run its business efficiently and profitably. "As part of a strategic business review it was highlighted that QBranch needed a proven service delivery framework to support ongoing business initiatives and strategy. Find out how with our customer case studies: AxstoresImprove efficiencies, controlled processes and implementation of MSM saves Axstores a lot of headaches. Navy talking about its promise to itil service desk case study cut costs and optimize services. A Frontline DefensePosted by ITSM Community AdministratorSource: Sharon Gaudin Toward the end of 2003, Bank of America had 246,000 desktops and laptops, 30,000 servers, 14 major data centers and 29 major and 33 minor network hubs. After reviewing our future requirements it was clear we needed the itil service desk case study flexibility of a fully web-based product. i MarvalAbout UsCustomer Case Studies About UsCustomer Case Studies Marval has been successfully helpingorganisations improve their IT support services across the itil service desk case study world. Sponsors Case Studies A collection of case studies relevant to the ITSM Community. says Suresh Kumar, CIO of the brokerage firm Pershing. Stockport Council provides a range of key services to 284,600 residents across a diverse borough. Many of the tools available in the market, claimed to support ITIL, but in the end Marval’s MSM proved to be the only solution that met our needs and delivered what it promised. s relationship to the larger technology environment.